As we are just developing our online shop, the following steps are required to facilitate an online purchase. We are working to make this a more seamless experience in the future. Please bear with us!
Step 1: Decide what you wish to order
Step 2: Use the Contact Form at the bottom of the page to tell us the items you will purchase. Tell us how many units of each item you want.
Step 3: Send us the Contact Form – Include your email, contact telephone number and delivery address.
Step 4: We will contact you to confirm total cost the following day
Step 5: Bank in + Whatsapp the payment slip (see below information)
Step 6: Wait for delivery!
Payment Methods
We currently accept the following payment methods
- Bank Transfer (Please whatsapp transfer slip image to 5462-9379)
Bank: HSBC (004)
Account: 499-811313-838
Name: Biorecovery Veterinary Services
- HSBC PayMe
Email address: info@biorecoveryvets.org
Phone: 9380 4697
PayMe Given Name: Biorecovery Veterinary Clinic
Please whatsapp the payment information image to 5462-9379 with the following information as provided during online order:
Your Full Name
Email Address
- Payment in Person
Payment can be made by Cash, EPS or Credit Card at our clinic when you pick up your shopping items.
Shipping Methods
All Shop-purchases will be delivered to you via S.F. Express (順豐速運).
Deliveries will be made every Tuesday, Thursday and Friday
Delivery Fees & Minimal Order
All purchases are only for local delivery in Hong Kong.
Delivery to – Hong Kong, Kowloon and New Territories
Delivery is FREE for purchases that fulfill minimum order of $450.
A flat rate of $50 is charged on top of your purchase that is less than $450.
Deliveries can be made to Commercial or Residential areas.
For a purchase that exceeds 3kg in weight, you will be contacted and quoted with an updated cost for delivery.
Delivery to – “Remote Area” (偏遠地區)
“Remote Areas” (偏遠地區) will incur a $80 delivery charge.
A minimum order of $600 has to be fulfilled in order to be eligible for free delivery.
The following areas are listed as “remote areas:
- Tuen Mun District (屯門區)
- Yuen Long District (元朗區)
- North District (北區)
- Tai Po District (大埔區)
- Sai Kung District (西貢區)
- Island District (離島區)
Return Policy
All products are not refundable.
We recommend that you utilize our fitting guidelines (See Measurement Template) carefully and properly before committing to a purchase. If home-measuring is not feasible, you and your pet are welcomed to come to our clinic for a fitting.
Please call us for an appointment on 2915 2095.
