As we are just developing our online shop, the following steps are required to facilitate an online purchase. We are working to make this a more seamless experience in the future. Please bear with us!
Step 1: Decide what you wish to order
Step 2: Use the Contact Form at the bottom of the page to tell us the items you will purchase. Tell us how many units of each item you want.
Step 3: Send us the Contact Form – Include your email, contact telephone number and delivery address.
Step 4: We will contact you to confirm total cost the following day
Step 5: Bank in + Whatsapp the payment slip (see below information)
Step 6: Wait for delivery!
Payment Methods
We currently accept the following payment methods
- Bank Transfer (Please whatsapp transfer slip image to 5462-9379)
Bank: HSBC (004)
Account: 499-811313-838
Name: Biorecovery Veterinary Services
Please whatsapp the payment information image to 5462-9379 with the following information as provided during online order:
Your Full Name
Email Address
- Payment in Person
Payment can be made by Cash, EPS or Credit Card at our clinic when you pick up your shopping items.
- PayPal – Coming Soon
Shipping Methods
All Shop-purchases will be delivered to you via S.F. Express (順豐速運).
Deliveries will be made every Monday, Wednesday and Friday.
Delivery Fees
Deliveries can be made to Commercial or Residential areas. Minimum delivery fee is quoted at up to 3kg weight of the item(s). Products that are greater than 3kg will be quoted to you separately.
- Commercial areas – $40 or more
- Residential areas – $55 or more
The following areas are considered “Remote Area” (偏遠地區)which requires a minimum addition of $30 per delivery. For more information, please contact us for further details:
- Tuen Mun District (屯門區)
- Yuen Long District (元朗區)
- North District (北區)
- Tai Po District (大埔區)
- Sai Kung District (西貢區)
- Island District (離島區)
Return Policy
All products are not refundable.
We recommend that you utilize our fitting guidelines (See Measurement Template) carefully and properly before committing to a purchase. If home-measuring is not feasible, you and your pet are welcomed to come to our clinic for a fitting.
Please call us for an appointment on 2915 2095.
