As we are just developing our online shop, the following steps are required to facilitate an online purchase. We are working to make this a more seamless experience in the future. Please bear with us!

Step 1: Decide what you wish to order

Step 2: Use the Contact Form at the bottom of the page to tell us the items you will purchase. Tell us how many units of each item you want.

Step 3: Send us the Contact Form – Include your email, contact telephone number and delivery address.

Step 4: We will contact you to confirm total cost the following day

Step 5: Bank in + Whatsapp the payment slip (see below information)

Step 6: Wait for delivery!

Payment Methods

We currently accept the following payment methods

  • Bank Transfer (Please whatsapp transfer slip image to 5462-9379)

Bank: HSBC (004)

Account: 499-811313-838

Name: Biorecovery Veterinary Services

  • HSBC PayMe

Email address:

Phone: 9380 4697

PayMe Given Name: Biorecovery Veterinary Clinic


Please whatsapp the payment information image to 5462-9379 with the following information as provided during online order:

Your Full Name

Email Address


  • Payment in Person

Payment can be made by Cash, EPS or Credit Card at our clinic when you pick up your shopping items.


Shipping Methods

All Shop-purchases will be delivered to you via S.F. Express (順豐速運).

Deliveries will be made every Tuesday, Thursday and Friday


Delivery Fees & Minimal Order

All purchases are only for local delivery in Hong Kong.

Delivery to – Hong Kong, Kowloon and New Territories

Delivery is FREE for purchases that fulfill minimum order of $450.

A flat rate of $50 is charged on top of your purchase that is less than $450.

Deliveries can be made to Commercial or Residential areas.

For a purchase that exceeds 3kg in weight, you will be contacted and quoted with an updated cost for delivery.

Delivery to – “Remote Area” (偏遠地區)

“Remote Areas” (偏遠地區) will incur a $80 delivery charge.

A minimum order of $600 has to be fulfilled in order to be eligible for free delivery.

The following areas are listed as “remote areas:

  • Tuen Mun District (屯門區)
  • Yuen Long District (元朗區)
  • North District (北區)
  • Tai Po District (大埔區)
  • Sai Kung District (西貢區)
  • Island District (離島區)


Return Policy

All products are not refundable.

We recommend that you utilize our fitting guidelines (See Measurement Template) carefully and properly before committing to a purchase. If home-measuring is not feasible, you and your pet are welcomed to come to our clinic for a fitting.

Please call us for an appointment on 2915 2095.


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